Consumer protection and right of withdrawal

 

All our products are covered by warranty for any defect or flaw inherent to the product, to be reported by registered post to Cascina San Cassiano s.r.l. within fourteen days after delivery.

At the discretion of Cascina San Cassiano we will replace the product at our expense, or with an equivalent product, or refunding the customer the amount paid.

All our customers have the right, exercisable without penalty, to get back from the contract according to art. five in the Decree May 22th 1999, n. 185; this allows the customer to return the product, upon note within fourteen days of receipt of the product by registered post to Cascina San Cassiano s.r.l. obtaining substitution with another product or the refunding of the amount paid.

The only costs that will be required to the customer will be those related to shipping.

The right to get back from the contract is applied only to goods at the time of the return of the product and can not be extended to products which by their nature can not be returned or are liable to deteriorate or risk to expire rapidly.